Privacy Policy | Juan Martinez

Privacy Policy

Last updated: June 2025

This Privacy Policy explains how Juan Martinez Real Estate & Mortgage Services ("we," "our," or "us") collects, uses, and protects the information you provide when you submit a consultation request through our website. By using this site, you agree to the practices described in this policy.


Information We Collect

When you fill out our consultation form, we may collect the following information:

  • First and last name
  • Phone number and/or WhatsApp contact
  • Email address
  • Information about your home buying timeline and mortgage pre-approval status

How We Use Your Information

The information you provide is used solely to:

  • Contact you to book your free consultation
  • Understand your real estate and mortgage needs
  • Provide personalized guidance throughout the home buying process
  • Send relevant follow-up communications related to your inquiry

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Store Your Information

Your information is stored securely through our CRM platform (GoHighLevel). We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

We retain your information only for as long as necessary to provide our services or as required by applicable law.

Communications

By submitting a consultation request, you consent to being contacted by phone, text message (SMS), WhatsApp, and/or email in connection with your inquiry. Message and data rates may apply. You may opt out of communications at any time by replying STOP to any text message or contacting us directly.

Cookies & Tracking

Our website may use cookies and similar tracking technologies (such as Meta Pixel) to analyze traffic, measure the performance of our advertising campaigns, and improve user experience. You may disable cookies through your browser settings at any time.

We may also use remarketing tools to show relevant ads to users who have previously visited our site. These tools are subject to the privacy policies of the respective platforms (Meta, Google, etc.).

Third-Party Services

We use the following third-party tools to operate our website and communications:

  • GoHighLevel (CRM and form management)
  • Meta Ads (advertising and remarketing)
  • WhatsApp Business (client communication)

Each of these services has its own privacy policy. We encourage you to review them independently.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.


Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

📞

Phone / WhatsApp

+1 (407) 784-4858
📧

Juan Martinez

Real Estate Agent & Loan Officer | Florida